Client Experience Representative

BEC Tutoring · Chicago, Illinois
Department BEC Tutoring
Employment Type Part-Time
Minimum Experience Entry-level

Are you looking for the opportunity to work in a rapidly growing business that does meaningful work? If so, we may be the business for you! We provide Chicago-area students with the resources they need to meet their academic goals in a supportive and friendly environment through individualized student plans and small group classes. We are looking for upbeat, curious people who love learning new things as part of our Client Experience team. 


Schedule Requirement: 

Approximately 20-25 hours per week; weeknight and weekend availability required. 


Role/Responsibilities:

  • Manage new and existing client information via phone, email, and text communication.
  • Understand and communicate BEC services to parents and students in a professional manner.
  • Compile and distribute materials for testing, individual appointments, and group classes.
  • Provide support for in-person and online appointments, including technical and curriculum support. 
  • Maintain efficiency, cleanliness, and organization of the BEC office during operating hours.
  • Administer proctored tests for students of various ages, analyzing performance data when applicable. 


Qualifications:

  • Completion of an undergraduate college degree preferred. Current college students are welcome.
  • Experience in client-facing and customer service roles preferred.
  • Comfortable interacting with and managing a variety of age groups.
  • Well-developed interpersonal and problem-solving skills.
  • Ability to handle multiple priorities, projects, and staff members in an effective manner.
  • Self-motivated and eager to learn.
  • Familiarity with Google and Apple products.


Perks & Benefits:

  • Paid sick leave
  • Pre-tax transit (CTA) expenses program
  • Snacks on hand daily
  • Monthly and quarterly team social events


Who We Are: Founded in 2009, BEC has been helping students in the Chicago area achieve their academic goals. Our expertise ranges from tutoring and test preparation to admissions consulting. Our students' success begins with higher test scores and elite admissions, though what makes us proud is the impact our students make, utilizing these achievements to improve our communities and help those in need.


BEC is an Equal Opportunity Employer (EOE) that welcomes and encourages all applicants to apply regardless of age, race, color, religion, sex, sexual orientation, gender identity and/or expression, national origin, disability, veteran status, marital or parental status, ancestry, citizenship status, pregnancy or other reasons prohibited by law.

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  • Location
    Chicago, Illinois
  • Department
    BEC Tutoring
  • Employment Type
    Part-Time
  • Minimum Experience
    Entry-level